Company Description

“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

Job Description

Primary Responsibilities

• Provide the highest level of hospitality for all Food & Beverage Services in Novotel Bhubaneswar.
• Achieve guest satisfaction and organizational profitability through effective utilization of all resources.
• Continuously delight the customers by offering trend setting and innovative products and services.
• Ensure the delivery of all orders while maintaining a high quality of service, guest satisfaction in all Food & Beverage services.
• Supervise and control all catering outlets to the required standards, within agreed budgetary limits and parameters of the law.
• Any matter which may effect the interests of Novotel Bhubaneswar. should be brought to the attention of the Management.

Food & Beverage Planning

• Plan, forecast and budget the revenues and costs for the Food & Beverage department.
• Ensure that the company and statutory hygiene standards are maintained in all areas.
• Organize food festivals and also develop guest loyalty and retention programmes.
• Prepare the annual business plan for the department.
• To be fully conversant with all statutory requirements regarding food and beverage operations.

People Management

• Ensure that the team offers professional and courteous service to the guests.
• Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Bhubaneswar to ensure maximum cooperation, productivity, morale and guest service.
• Ensure that the team has been trained for all safety provisions.
• Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.

Operational Management

• With the assistance of the Executive Chef, establish menus and price list.
• Ensure that all Brand standards are met.
• Maintain a high profile with customers and staff by socialising through all restaurants, bars and banqueting departments.
• Ensure that the standards of food and beverage meet/exceed expectations.
• Prepare standard menus, maintain the required standard of food production and meet agreed budget targets for food margins.
• Perform systematic inspection of all Food & Beverage areas.
• Ensure and maintain high standards of service delivery, safety, hygiene, security, discipline and compliance with the organization’s policy.
• To provide cost effective and customer focused food and beverage service.
• Ensure to coordinate the ordering of food stock and other supplies.
• Ensure that the standards of service are met by sending the team for training etc.
• To ensure that staffing levels are correct and to agreed standards and are not exceeded without prior consultation.

Qualifications

• Secondary / High school education / Hotel Management Degree
• Additional certification(s) in Food & Beverage will be an advantage
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Minimum 12-14 years of experience.
• Good working knowledge of MS Excel, Word, & PowerPoint