When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing…

The Network Repair Bureau (NRB) seeks driven and highly motivated Engineers to join our team. This position is responsible for centralized troubleshooting of customer issues and the Verizon Wireless Network’s operation and management. As a part of a highly visible team where we provide 24×7 support, you are accountable for ensuring high network availability and attainment of service levels. You will learn and apply new technical skills to support the interdepartmental objectives including: effectively communicating and escalating network issues to ensure quick resolution; utilizing a network management system to detect network events; and creating trouble tickets to document issues. You’ll also have opportunities for career growth as you learn and apply new skills with various technologies to support the organization’s objectives. 

In this role, you will have the opportunity to:

• Performing triage, fault isolation, and remediation of Network events.
• Developing your professional skills and technical knowledge through on-the-job experience and training.
• Partnering with senior engineers to provide timely and accurate technical assistance to our internal and external customers. 
• Applying acquired technical knowledge to monitor and troubleshoot issues, ensuring the health of the network while working closely with external and internal organizations 
• Providing on-demand support to eliminate unexpected service impacts to our customers based on the needs of the business. (Our customers may include customer service centers, technical support organizations, and executive management teams during network events and major outages.) 

What we’re looking for…

You’re a motivated self-starter and quick learner who thrives in a fast-paced environment. You meet all new challenges with a commitment to quality and team collaboration. You are flexible, dependable, and work well in varying environments.

 You’ll need to have:

• Bachelor’s degree or One or more years of related work experience.
• Ability to work 24/7 operational schedule, including night shifts, weekends, and designated holidays, in alignment with operational requirements.
• Experience working in a customer service setting.
• Expertise in managing customer communications and telephone interactions.

Even better if you have one or more of the following:

• A degree in Computer Science, Software Engineering, Electrical Engineering, or any other related discipline
• Knowledge of LTE networks and 4G to 5G technologies.
• Experience in troubleshooting and/or telecommunications.
• Knowledge of Cloud and Virtualized solutions (OpenStack/ VMWare).
• Network certifications (e.g., CCNA, CCNP, or similar).
• Scripting with Python, No-JS, Perl, or equivalent languages.
• Experience in computer support experience, including troubleshooting PC hardware and configurations.
• Ability to work in a high-pressure, dynamic environment and adjust to priority changes
• Ability to work well in a team environment.

Where you’ll be working

In this hybrid role, you’ll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.