French Underwriting Support Services (UWSS) Unit

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FRENCH UNDERWRITING SUPPORT SERVICES (UWSS) UNIT

Senior Associate

French Underwriting Support Services — Production Unit (L3)

Job Description

French Underwriting Support Services (UWSS) Unit

Confidential — For Internal & Recruitment Partner Use Only | Page 2

Position Snapshot

Job Title Senior Associate — French Underwriting Support Services (L3)

Job Area France – Facing P&C Insurance Underwriting Support — Production Unit

Region Served France (French Domestic Market) — Commercial & Personal Lines

Location India (Bangalore)

Shift France – facing shift (CET – aligned); rotational, per business requirement

Experience 2 – 3 years in P&C Insurance operations as a Team Member / SME / QA

Education Graduate and above

Language French — B2/C1 (mandatory); English — B2 (working proficiency)

Reports To Team Leader — French UWSS

Role Purpose

The Senior Associate is the production backbone of the French UWSS unit. This role processes underwriting support

transactions received directly from a French-speaking insurer/broker, working in native French documentation and

French-language customer systems, while maintaining the quality, turnaround, and compliance standards expected of

an offshore delivery centre.

Key Responsibilities

Underwriting Support & Production

• Policy lifecycle processing: Process new business, endorsements, renewals, and cancellations across the

commercial P&C policy lifecycle, working from French-language submission forms and underwriting instructions

• French client tools: Operate customer underwriting/policy administration systems that are configured and

presented entirely in French, with no English overlay

• Transaction quality: Own end-to-end transaction processing to meet first-time-right and SLA quality standards

• Document interpretation: Accurately read, interpret, and action French-language proposal forms, endorsement

requests, and broker correspondence

Team & Stakeholder Support

• Daily huddles: Participate in and support the Team Leader during daily huddles; share process/business updates

with the wider team

• Escalation handling: Manage timely resolution of chasers and escalations raised by the French onshore team or

broker

• Customer engagement: Participate in customer engagement sessions conducted in French where required

• Peer enablement: Provide process inputs/on-the-job guidance to newer joiners to sustain delivery predictability

Compliance & Governance

• Data protection: Ensure adherence to Data Protection standards (GDPR-aligned, given the France/EU client base)

• Policy adherence: Comply with client-specific policies, underwriting authority limits, and regulatory requirements

applicable to the French market

• Customer service: Maintain a zero-complaints mindset in all customer-facing and back-office interactions

Language & Communication Requirement

French Underwriting Support Services (UWSS) Unit

Confidential — For Internal & Recruitment Partner Use Only | Page 3

This role requires demonstrable fluency in French (minimum B2, C1 preferred) — reading, writing, and comprehension

— as all source documents, underwriting forms, and client production tools operate natively in French. English is

required only for internal Mphasis reporting and team communication. DELF/DALF certification or equivalent is

preferred evidence of proficiency.

Skills & Competencies

Domain Skills

• Deep understanding of the P&C insurance industry and the underwriting phases of a commercial policy lifecycle

• INS Certification or equivalent P&C insurance certification preferred

• Aspiration to build a long-term career in P&C insurance operations

Language Skills

• French — B2/C1 minimum: reading, writing, and verbal comprehension

• Excellent interpersonal and comprehension skills; professional email writing in French and English

Technical Skills

• Proficient in MS Office suite

• Comfortable operating client platforms and portals configured in French

Key Performance Indicators (KPIs)

• Production throughput vs. target

• First-Time-Right (FTR) / quality accuracy score

• TAT / SLA adherence on transactions and chasers

• Escalation resolution timeliness

• Zero customer complaints

• French-language assessment / certification score

Career Path

Senior Associate → Subject Matter Expert (SME) → Team Leader, French UWSS — with continued French-language