Sr. Manager – Workforce Management

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Plan, Design, Build and deliver on WFM activities and process
• Drive client discussion on requirements and build solution bases gaps in WFM process
• Own end-to-end reporting and MIS delivery for multiple projects
• Be responsible for ensuring the timeliness and accuracy of the all reports
• Lead meeting and develop agenda for various functions to review performance and efficiency
• Provide transparency and instructions to your team on the expectation for functions
• Identify and remove redundancies in the process for effective delivery
• Develop a strategy for redefining WFM goals bases the client and business requirements
• Lead the way in implementing new technologies in operations
• Design road map to develop the team members and get them ready to scale up bases requirements
• Design and build performance metrics and set up benchmarks
• Ensure timeliness and accuracy delivery to customer
• Also develop reports and tools to give daily and weekly visibility to Sr. Management on run rate
• Develop and implement workforce management strategies

• Conduct capacity planning and workforce forecasting

• Manage scheduling activities to meet service level objectives

• Analyze and optimize workforce performance metrics

• Lead a team of workforce management specialists

• Collaborate with cross-functional teams to align workforce strategies with business goals

Qualifications

Bachelors – Commerce, Bachelors – Economics, Bachelors – Finance, Masters – Business Administration, Masters – Business Analytics

Certifications

Certified Compensation Professional (CCP) – WorkdayWorkday, Professional in Human Resources (PHR) – Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning, Senior Professional in Human Resources (SPHR) – Human Resource Certification Institute (HRCI)Human Resource Certification Institute (HRCI), SHRM-SCP – Society for Human Resource Management (SHRM)Society for Human Resource Management (SHRM)

Required Skills

Agile Methodology, Change Management, Client Relations, Collaboration Tools, Critical Thinking, Data Literacy, Data Visualization, Executive Presence, Generative AI, People Leadership, Personal Effectiveness, Stakeholder Management, Storytelling

Language

English (Required)

Language Proficiency –

Advanced – C1

Additional Job Location –

Job Type

Regular

Master Skill List –

Workforce Management

Remote Type –

Hybrid

Work Shift –

Evening Job (India)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness – built on a foundation of integrity and inclusion – allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.