Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We’re building an AI-native culture where technology and talent are unstoppable together. And we’re just getting started.

Join us to put AI to work for people.

Job Description

ServiceNow is seeking a Senior Manager, Product Security Testing & Engineering to lead a global organization responsible for reducing product risk through security testing, security engineering, automation, adversarial security assessments, and technical partnership with product development teams. 

This leader will build and scale a high-performing team that combines security expertise with engineering capability to deliver security assessments, testing frameworks, automation, tooling, and scalable security solutions across ServiceNow products and platforms. The role requires a strong technical leader who can drive operational excellence, engineering innovation, and measurable security outcomes.  

What You Will Do 

Lead Security Testing & Engineering 

• Lead a global team responsible for security testing, security engineering, offensive security assessments, and product risk reduction. 
• Define technical strategy, operating models, and quality standards for testing and engineering activities. 
• Drive a culture of technical excellence, innovation, accountability, and data-driven decision making. 
• Energize the team around the organization’s security vision, capturing people’s imaginations about where product security is headed and why the work matters. 

Build Engineering Capabilities 

• Develop and scale security tooling, testing frameworks, automation, platforms, and reusable security services. 
• Increase security coverage and operational efficiency through engineering, telemetry, and automation. 
• Partner with development teams to improve security outcomes and integrate security throughout the software development lifecycle. 
• Foster an environment of experimentation, nurture promising ideas, take calculated risks, and support the use of the latest technologies to create sustainable value. 

Advance Security Testing 

• Lead security reviews, adversarial testing, vulnerability research, variant analysis, and risk-focused assessments. 
• Ensure findings are actionable, technically rigorous, and aligned to real-world risk. 
• Continuously improve testing methodologies, coverage, and effectiveness through innovation and engineering.  
• Build a High-Performing Organization 
• Recruit, develop, and retain exceptional security engineers. 
• Establish a hiring bar that values both security expertise and engineering capability. 
• Create clear career paths across security testing, software engineering, automation, platform development, and offensive security. 
• Develop future technical and people leaders within the organization. 

Qualifications

To be successful in this role you have

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

• Experience leading Product Security, Security Engineering, Application Security, Offensive Security, or Security Testing organizations. 

• Experience managing managers and globally distributed technical teams. 

• Strong understanding of secure software development, product security, and security testing practices. 

• Experience building or scaling automation, tooling, platforms, or engineering solutions. 

• Experience driving cross-functional partnerships with engineering and product organizations. 

• Strong communication and leadership skills with the ability to influence senior technical and business stakeholders. 

Preferred 

• Experience leading both security engineering and offensive security functions. 

• Experience building security platforms, testing frameworks, automation systems, or developer-facing security services. 

• Experience with vulnerability research, adversarial testing, penetration testing, or exploit validation. 

• Experience supporting SaaS, cloud, platform, or AI-enabled products. 

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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