HDFC Bank hiring for Team Manager-Virtual Sales
HDFC Bank is hiring for the profile of Team Manager-Virtual Sales . Graduates are eligible to apply for this position. This profile is open for the location of Mumbai . Complete information about the hiring is mentioned below:
Job Overview
| Company Name | HDFC Bank |
|---|---|
| Profile Hiring for | Team Manager-Virtual Sales |
| Role | Team Manager |
| Salary | As per Market Standards |
| Work Profile | Work From Office |
| Eligibility | Experienced Jobs |
| Location | Mumbai |
| Job Category | Sports, Fitness & Personal Care |
| Sub Category | Sports Staff & Management |
| Job ID | NX15392 |
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Job Title
Team Manager – Virtual Sales
Business Unit
Virtual Sales
Reporting To
Regional Head / Zonal Head / Unit Head
Job Function and Role Type
Sales, Supervisory
Version No
1.1
Job Purpose
Lead a team of tele-callers to achieve business objectives, including revenue generation, product penetration, and digital growth. Ensure team productivity, quality of acquisition, and customer satisfaction through effective management and monitoring.
Key Responsibilities
Business Targets and Achievement
Achieve daily, weekly, monthly, and yearly business targets.
Monitor team productivity and ensure planned outcomes.
Drive portfolio objectives and ensure quality acquisitions.
Ensure activation and retention targets are met.
Dialer Hygiene and Calling Quality
Monitor dialer hygiene, including TOS and disposition capture.
Observe calls to enhance call handling skills.
Track hourly conversions and leads generated.
Manpower Management and Resource Development
Ensure workstations are staffed and operational.
Conduct daily huddles and monitor attendance.
Train and motivate team members to improve productivity.
Organize team-building activities and recognition programs.
CRM Generation, Lead Monitoring and Conversion Management
Generate and review CRM leads for specific products.
Ensure timely lead closures and improve conversion rates.
Collaborate with fulfillment teams for lead management.
Team Review and Tracking
Maintain hourly business counts and team performance reports.
Develop and share business tracking MIS with leadership.
Conduct call barging and provide feedback to improve performance.
Customer Query and Complaint Management
Address and resolve customer queries and complaints.
Ensure quality sales and adherence to processes.
Perform spot checks to ensure compliance and call etiquette.
Education:
Graduation required; MBA preferred.
Certifications:
IRDA Certification, knowledge of competition, regulatory knowledge.
Key Competencies
Interpersonal skills, sales and influencing, product knowledge, people management, communication skills.
Major Stakeholders
Product fulfillment teams, HR, complaint teams, training teams, dialer teams.
To apply for this job please visit hdfcbank.ripplehire.com.
How to Apply for HDFC Bank Recruitment
To apply for this job, interested candidates must follow the procedure outlined below:
Click Apply Here or Employer Contact Details. Both buttons will take you to the official application page after email verification.
1. Never pay any amount for getting a job. 2. Apply before the hiring closes or the employer stops accepting applications.
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