Group Company: Marks and Spencer Reliance India Private Limited

Designation: Store Manager

Office Location:

Position description: As a Store Manager, you will lead the operations of your business unit while ensuring a seamless shopping experience for customers. Your key responsibilities will include:

Primary Responsibilities:

• 1. Operational Leadership:

  · Day-to-Day Management: Oversee the smooth running of the store, maintaining high standards across all operations, and ensuring legal compliance, particularly regarding pricing and product display.

  · Procedure Adherence: Execute operational procedures efficiently, ensuring consistency and excellence in areas such as housekeeping, fitting rooms, and checkout processes.

  · Quality Control: Monitor product quality, address any issues swiftly, and communicate feedback to the merchandising team to uphold superior product standards.

  2. Sales & Performance Management:

  · Target Achievement: Drive and monitor the achievement of sales goals for your department. You’ll also play a key role in setting realistic yet ambitious targets, with the flexibility to adapt based on performance trends.

  · Sales Analysis: Track sales performance continuously, taking timely corrective actions when necessary to meet or exceed sales objectives.

  · Team Communication: Regularly share updates on department, store, and regional performance with your team, ensuring transparency and motivating everyone towards common goals.

  3. Customer Experience:

  · Customer Service Excellence: Lead by example in delivering exceptional customer service, creating a welcoming atmosphere for every visitor.

  · Building Relationships: Understand customer needs, cultivate rapport, and establish loyal relationships with key clientele.

  · Handling Feedback: Take ownership of customer complaints and queries, ensuring timely and satisfactory resolutions that turn challenges into positive outcomes.

  4. Visual Merchandising & Store Presentation:

  · Merchandising Standards: Ensure that all visual merchandising guidelines are followed to create an attractive and engaging shopping environment.

  · Continuous Improvement: Provide constructive feedback to visual merchandisers to enhance the store’s visual appeal and product presentation.

  5. Shrinkage & Inventory Control:

  · Loss Prevention: Implement best practices to minimize shrinkage by training staff on merchandise handling and stock protection, safeguarding store assets.

  6. Team Development & Leadership:

  · Training & Development: Facilitate on-the-job training, product knowledge sessions, and visual merchandising workshops to equip your team with the skills needed for success.

  · Role Clarity & Task Delegation: Clearly define roles and responsibilities for each team member, ensuring accountability and efficient task management.

  · Constructive Feedback: Regularly provide feedback that helps your team identify strengths and areas for improvement, fostering continuous personal and professional growth.

  · Motivation & Engagement: Inspire your team to not only meet sales targets but also to follow operational procedures with enthusiasm and dedication.

  7. Cashier Support & Training:

  · Support & Supervision: Assist in the training of cashiers and provide ongoing support to ensure smooth operations at checkout, contributing to a positive customer experience.

Additional Responsibilities:

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational qualifications preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Certification/s:

Required Training/s:

Required work experience

• Industry:
• Role:
• Years of experience:

Key Performance Indicators:

Required Competencies:

Required Knowledge:

Required Skills:

Required abilities

• Physical:
• Other:

Work Environment Details:

Specific requirements

• Travel:
• Vehicle:
• Work Permit:

Other details

• Pay Rate:
• Contract Types:
• Time Constraints:
• Compliance Related:
• Union Affiliation: