WNS hiring for Senior Associate – Operations
WNS is hiring for the profile of Senior Associate - Operations . Graduates are eligible to apply for this position. This profile is open for the location of Mumbai . Complete information about the hiring is mentioned below:
Job Overview
| Company Name | WNS |
|---|---|
| Profile Hiring for | Senior Associate - Operations |
| Role | Operations Manager |
| Salary | As per Market Standards |
| Work Profile | Work From Office |
| Eligibility | Experienced Jobs |
| Location | Mumbai |
| Job Category | Customer Success, Service & Operations |
| Sub Category | Customer Operations |
| Job ID | NX15950 |
Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
The candidate is required to investigate PNRs/ Cases received from BA passengers and agents worldwide and process refunds based applicable fare rules. Staff should be proficient in ticketing/ PNR related terminologies. Ensure that all activities assigned are carried out as per targets assigned – Productivity, Accuracy and TAT.Staff will need to work in shift including night shifts as per company policy. Should be to work for extended hours based on team requirement. Abide by all company policiesGood English communication and letter writing skills Travel background/ IATA/ Travel and Tourism preferred Good analytical and mathematical skills Good eye for detail
Qualifications
Graduate
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How to Apply for WNS Recruitment
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