Company Description

ABOUT IQ-EQ

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. 

We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top 15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities.

Job Description

This role supports new business client onboarding and ongoing Client Due Diligence (CDD) activities to ensure accurate and compliant client records. It involves coordinating onboarding meetings, preparing onboarding documentation, maintaining trackers, and updating client information across multiple systems. The position is responsible for conducting CDD reviews, monitoring client data, and ensuring regulatory compliance through effective screening and risk assessment. Close collaboration with client services, compliance, and operational teams is essential to maintain operational efficiency and data integrity. Success is measured through timely execution, accuracy, strong operational controls, and delivery of excellent client service.

What You’ll Do

• Coordinate and support new business onboarding, including scheduling meetings, preparing NBAC packs, drafting meeting notes, and maintaining onboarding trackers.
• Process and update CDD reviews, onboarding records, and client information across systems such as 5Series, Imagein, PureFunds, and MaxComply.
• Conduct client screening, identify PEP/high-risk indicators, document risk assessments, and ensure compliance with regulatory requirements.
• Respond promptly to queries, escalate onboarding or CDD issues, maintain operational controls, and ensure data accuracy.
• Collaborate with internal stakeholders to improve processes, support operational efficiency, and complete administrative activities including time recording

WHAT WE OFFER:

• Competitive Total Rewards Package: Comprehensive annual compensation including basic salary, HRA, special allowance, provident fund contributions, gratuity, internet allowance, and food allowance.
• Health & Insurance Coverage: Medical insurance, group term life insurance, and group personal accident insurance for financial security and peace of mind.
• Allowances & Support: Transportation or transportation allowance and shift allowance to support work flexibility and commuting needs.
• Paid Time Off: Generous paid leave to support work–life balance.

Qualifications

• 2-3 years of previous experience in a Client Due Diligence (CDD), KYC, AML, Client Onboarding, or Client Monitoring role, preferably within financial services.
• Strong knowledge of client screening processes, sanctions checks, PEP reviews, risk assessment methodologies, and regulatory compliance requirements.
• Excellent organizational, planning, prioritization, time management, and attention-to-detail skills with the ability to manage multiple deadlines effectively.
• Strong written and verbal communication, stakeholder management, relationship-building, and customer service skills with the ability to collaborate across global teams.
• Demonstrated ability to be action-oriented, results-driven, resilient, adaptable to change, process-improvement focused, operationally savvy, and committed to continuous professional development.

Additional Information

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees – from 94 nationalities, across 24 countries – to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our client’s sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.