Tech Lead – Operations Support

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Evaluate projects from technical perspective as part of PMO to ensure various laid down checks have been performed.
• Ensure BRD and RTM is properly documented
• Analyze Unit test cases for sufficiency and completeness
• Analyze UAT test cases for sufficiency and completeness
• Analyze QA test cases for sufficiency and completeness
• Drive accurate impact analysis for projects
• Ensure requirements are captured properly in RA
• Ensure bugs are resolved before moving to Prod
• Ensure application meets performance parameters before going live.
• Ensure tool is architected well
• Conduct project review meetings with PMs
• Ensure learnings from project are document well before closure.
• Drive project governance
• Provide weekly/ daily/monthly updates to key stakeholders.
• Ensure data in systems around various project parameters are maintained in systems.
• Establish and maintain project management processes and methodologies;
• Develop project plans, timelines, and budgets;
• Monitor project progress and address issues as they arise;
• Coordinate project resources and stakeholders;
• Track key project metrics and produce status reports;
• Support project managers in resolving conflicts and overcoming obstacles;
• Conduct project post-mortems and identify areas for improvement.

Qualifications

Bachelors – Commerce, Bachelors – Economics, Bachelors – Finance, Masters – Business Administration, Masters – Business Analytics

Certifications

Certified Information Systems Security Professional (CISSP) – Workforce Academy OnlineWorkforce Academy Online, CompTIA Network+ – ComptiaComptia

Required Skills

Agile Methodology, Agile Methodology, Applications Support, Backup Management, Client Relations, Cloud Applications, Collaboration Tools, Database Administration, Database Maintenance, Database Management, Database Monitoring, Design Thinking, Enterprise Resource Planning (ERP), Executive Presence, Inclusion, Oracle Exadata Database Machine, Oracle Solaris, OS management, People Leadership, Personal Effectiveness, Risk Management, Security Operations Management, Server Infrastructure, ServiceNow Platform, Storage Management {+ 2 more}

Language

English (Required)

Language Proficiency –

Proficient – C2

Additional Job Location –

Job Type

Regular

Master Skill List –

Operations Support

Remote Type –

Hybrid

Work Shift –

Flex Time (India)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness – built on a foundation of integrity and inclusion – allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.