Company Description

Your Fairmont Journey Starts Here:

Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Maintain and troubleshoot computers, laptops, printers, scanners, servers, switches, routers, Wi-Fi, and other IT equipment.
• Provide day-to-day technical support to all hotel departments, including Front Office, Housekeeping, Food & Beverage, Finance, HR, Sales, and Administration.
• Monitor and maintain the hotel’s LAN, WAN, Wi-Fi, internet connectivity, and network infrastructure.
• Support and maintain hotel applications such as Property Management System (PMS), Point of Sale (POS), HRMS, accounting systems, and other operational software.
• Assist with installation, configuration, upgrading, and maintenance of hardware and software.
• Manage user accounts, email accounts, passwords, access rights, and system permissions.
• Ensure regular data backup and assist with data recovery when required.
• Monitor antivirus, firewall, endpoint security, and other IT security systems.
• Maintain CCTV, access control, telephone/PBX, IPTV, and other technology systems where applicable.
• Support guest Wi-Fi and resolve guest technology-related issues promptly.
• Maintain IT inventory, asset records, software licenses, and equipment documentation.
• Coordinate with external vendors and service providers for maintenance, repairs, and technical support.
• Perform preventive maintenance of IT systems and equipment.
• Ensure IT systems are available and operational during hotel business hours and support emergency issues when required.
• Follow hotel IT policies, cybersecurity procedures, and data protection standards.
• Maintain proper records of incidents, service requests, maintenance activities, and IT assets.
• Assist the IT Manager in implementing new technology projects and system upgrades.
• Provide basic IT training and guidance to hotel employees.
• Ensure minimum downtime of critical hotel systems and escalate major issues to the IT Manager or relevant vendor.

Qualifications

• achelor’s/Diploma in Information Technology, Computer Science, Computer Applications, or a related field.
• 1–3 years of IT support experience, preferably in a hotel, resort, or hospitality environment.
• Knowledge of hotel PMS and POS systems is preferred.
• Good understanding of LAN/WAN, TCP/IP, Wi-Fi, switches, routers, and basic network troubleshooting.
• Knowledge of Windows OS, Microsoft Office, Active Directory, printers, and hardware troubleshooting.
• Basic knowledge of CCTV, PBX/telephone systems, IPTV, access control, and guest Wi-Fi is an advantage.
• Strong problem-solving, communication, and interpersonal skills.
• Ability to work in shifts, weekends, and holidays as required by hotel operations.
• Good command of English; additional languages are an advantage.
• Hospitality experience with good customer-service orientation will be preferred.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.