Job Summary

Serve as a subject matter expert in loan originations to support underwriting decisions in a night shift work from office model while ensuring high accuracy regulatory compliance and consistent service quality for global stakeholders.

Responsibilities

Graduate exclusion of BE B.Tech MCA .This role revies first level processing handles complex process steps transactions and resolve queries complaints with customers clients in related domain area as per the SOP independently and refers to supervisor typically for specific interventions exceptions Business Customer Interacts with Client customer to maintain accuracy and efficiency

5 to 6 Year of US mortgage Underwriting experience

Proficient in FNMA FHLMC guidelines

Knowledge and understanding of Risk assessment

Has knowledge of compliance and audit functions

Resolves customer queries and requests

Provides clarifications & updates on project & processes to the stakeholders

Can co ordinate with investors for any kind of audits or regulatory requirements

Experience working in Black Knight Loss Mitigation System Pyramid etc. Will be added advantage

Keeps the stakeholders informed on meeting process deliverables

Collates data for reporting.

Project Process Acts as an SME for the team to Identify & resolve issues and document all process changes

Monitor & review first level processing

Process complex Transactions

Handle first level escalations from client

Perform quality checks or audits and Root cause analysis on errors to ensure error free processing

Provides analytical reports

Contribute to process improvement initiatives

Identify and report process changes

Adhere to the mandatory industry regulation and compliance requirements for the given process

Review and audit adherence of the team

Knowledge Management Perform knowledge sharing

Update Process documentation user manuals as appropriate for the process

Participate in knowledge transfer

People Team Management Adhere to org hygiene and compliance needs in terms of

Personal Utilization & Time sheet submission

Personal and new hire Assimilation

Attendance

Team Initiatives

Provides appropriate floor support as an SME and feedback to team

Has functional responsibility of the process in the absence of TL.

Manage break schedule transport logistics for the team in the absence of the supervisor

Certifications Required

Preferred certifications include MS Excel specialist certification or equivalent data analysis credential relevant to financial operations.