Company Description

Work with Us. Change the World.

At AECOM, we’re delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world’s trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We’re one global team driven by our common purpose to deliver a better world. Join us.

Job Description

Job Description

At AECOM, we’re delivering a better world. We partner with clients to solve the world’s most complex challenges and build legacies for future generations. We are seeking a client-focused Key Account Manager to drive strategic account growth, strengthen client relationships, and support the delivery of high-quality consulting and engineering solutions.

The successful candidate will be responsible for managing strategic accounts, identifying growth opportunities, coordinating cross-functional teams, and ensuring exceptional client experiences across Environment, Health & Safety (EHS), Sustainability, Risk Management, and Engineering Consulting projects.

Key Responsibilities

Client & Account Management

• Serve as the primary relationship manager for designated key accounts.
• Develop and maintain executive-level relationships with client stakeholders.
• Understand client business priorities and align service offerings to meet evolving needs.
• Conduct account reviews and develop account growth strategies.

Business Development & Growth

• Identify opportunities for account expansion, cross-selling, and upselling of consulting and engineering services.
• Support proposal development, client presentations, and commercial discussions.
• Drive revenue growth and contribute to annual business targets.
• Monitor market trends and competitor activities to identify emerging opportunities. 

Project & Delivery Coordination

• Collaborate closely with technical, project management, environmental, and engineering teams.
• Ensure successful delivery of projects in accordance with client expectations.
• Facilitate communication between clients and internal delivery teams.
• Track project performance, milestones, and customer satisfaction.

Stakeholder Engagement

• Build trusted partnerships with internal and external stakeholders.
• Support senior leadership in account planning and strategic decision-making.
• Lead client meetings, business reviews, and solution workshops.

Customer Success

• Proactively address client concerns and escalations.
• Ensure consistently high levels of client satisfaction and retention.
• Gather feedback and recommend improvements to strengthen service delivery.

Qualifications

Minimum Requirements

• Bachelor’s degree in Engineering, Environmental Sciences, Business Administration, or related field.
• 4+ years of experience in Key Account Management, Client Services, Consulting Sales, Business Development, or Strategic Account Management.
• Demonstrated experience managing enterprise or strategic client relationships.
• Strong negotiation, presentation, and stakeholder management skills.
• Excellent communication and relationship-building abilities

Additional Information

Preferred Qualifications

• MBA in Marketing, Operations, or Business Management.
• Experience in EHS Consulting, Environmental Services, Sustainability, Infrastructure, Engineering, or Risk Management sectors.
• Knowledge of CRM platforms such as Salesforce.
• Experience working in a matrix organization and cross-functional environment.

Key Competencies

• Strategic Account Management
• Client Relationship Management
• Stakeholder Engagement
• Business Development
• Commercial Acumen
• Project Coordination
• Cross-Functional Collaboration
• Solution Selling
• Revenue Growth Management
• Customer Success & Retention

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects – both in your local community and on a global scale – that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community – where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.