Amazon is hiring for the profile of IT Support Associate . Graduates are eligible to apply for this position. This profile is open for the location of Bengaluru . Complete information about the hiring is mentioned below:
Job Overview
| Company Name | Amazon |
|---|---|
| Profile Hiring for | IT Support Associate |
| Salary | As per Market Standards |
| Work Profile | Work From Office |
| Eligibility | Fresher Jobs & Experienced Jobs |
| Location | Bengaluru |
| Job Category | Hardware, Networks & Telecom |
| Sub Category | Network Engineering / Administration |
| Job ID | NX12422 |
At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. Every day we solve complex technical and business problems with ingenuity and simplicity.
IT Service Desk (SD) is the centralized IT support organization within OTS Global IT Delivery located across America, Europe/Prague, India. The team utilizes an omni-channel contact center to provide efficient, streamline IT support to Worldwide (WW) Operations (Ops) associates and internal/external support for Amazon Lockers. Overall, SD plays a critical role in ensuring the smooth functioning of Amazon sites globally and thereby has a direct impact on Amazon’s ability to serve its customers on time.
Responsibilities include, but are not limited to:
1. Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support.
2. Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations.
3. Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners.
4. Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux
5. We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.
6. Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents.
7. This role will be working from Bangalore (BLR18) Corporate office.
Basic Qualifications
– Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels
– Any computer science background (10+2+3 years of full time education)
– Skill- Min 0.3 to 1 year experience in helpdesk /Service desk /Network support /Desktop support
Preferred Qualifications
– BS degree in computer science or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
To apply for this job please visit account.amazon.jobs.
How to Apply for Amazon Recruitment
To apply for this job, interested candidates must follow the procedure outlined below:
Click Apply Here or Employer Contact Details. Both buttons will take you to the official application page.
1. Never pay any amount for getting a job. 2. Apply before the hiring closes or the employer stops accepting applications.
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