axisbank.com hiring for RO:Service Recovery – Team Member – Escalation desk
axisbank.com is hiring for the profile of RO:Service Recovery - Team Member - Escalation desk . Graduates are eligible to apply for this position. This profile is open for the location of Mumbai . Complete information about the hiring is mentioned below:
Job Overview
| Company Name | axisbank.com |
|---|---|
| Profile Hiring for | RO:Service Recovery - Team Member - Escalation desk |
| Role | Collection / Recovery Manager |
| Salary | As per Market Standards |
| Work Profile | Work From Office |
| Eligibility | Experienced Jobs |
| Location | Mumbai |
| Job Category | BFSI, Investments & Trading |
| Sub Category | Lending |
| Job ID | NX14227 |
RO:Service Recovery – Team Member – Escalation desk
About the Role
We are looking for an experienced candidate with strong banking background and well versed with branch banking / RBI / Regulatory guidelines. The job entails attending customer complaints received from Banking Ombudsman, RBI, NCH, CPGRAM, Govt bodies, SEBI etc. Having thorough knowledge of Liability products, Credit card and Loans. The core job will be adherance to RBI guidelines, submitting timely response to customer and regulator, liasoning with RNO’s , branches and various units.
Key Responsibilities
• 1. To resolve the complaints by referring them to various units like branches, RAC centres, product teams etc.
• 2. To provide complete and quality response to customer and Banking Ombudsman / Regulators
• 3. Adherance to TAT, respond to additional queries and advisories and ensuring NIL Awards for the bank.
• 4. Conducting RCA of cases
• 5. Identify process gaps and take up with concerned units till implementation.
Qualifications
• Graduation/Post graduation- Well versed with branch banking and regulatory guidelines. Should have banking experience.
Role Proficiencies:
Work experience of 2-3 years.
Thorough understanding of handling customer complaints received from Banking Ombudsman or Regulators.
Skills
Refer to the Job Description
To apply for this job please visit axisbank.ripplehire.com.
How to Apply for axisbank.com Recruitment
To apply for this job, interested candidates must follow the procedure outlined below:
Click Apply Here or Employer Contact Details. Both buttons will take you to the official application page after email verification.
1. Never pay any amount for getting a job. 2. Apply before the hiring closes or the employer stops accepting applications.
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