We are seeking a hands-on Application Support Engineer to join the Technology Operations team. This role is responsible for building, automating, and supporting infrastructure and application services across a range of enterprise platforms and third-party software solutions. 
The ideal candidate will have experience in application support and automation, with hands-on Infrastructure as Code (IaC) capabilities and experience using tools such as Ansible. This role combines automation engineering, application lifecycle management, and production support, with a focus on improving reliability and reducing manual effort. 

Responsibilities 

Design, build, and maintain infrastructure as code (IaC) solutions for application deployment and management 
Develop and enhance Ansible-based automation for provisioning, configuration, and operational support 
Contribute to establishing standards for automation and infrastructure management across supported platforms 
Build and maintain automation processes for installation, configuration, and patching of third-party software 
Support application lifecycle management, including maintaining systems aligned with N‑1 patching standards 
Provide hands-on support for third-party enterprise software platforms such as SAP, Oracle, Axway, Qlik, or similar systems 
Troubleshoot issues across application, infrastructure, and integration layers in production and non-production environments 
Partner with engineering teams to implement repeatable, low-maintenance deployment solutions 
Document deployment, patching, and operational procedures 
Monitor application health and contribute to improving stability and performance 
Support disaster recovery planning and execution activities 
Collaborate with Cloud Engineering, Security, and Operations teams 
Contribute to continuous improvement initiatives to increase automation and reduce manual operational processes 

Skills

ands-on experience with automation or configuration management tools (Ansible preferred) 
Hands-on experience with Infrastructure as Code (IaC) using Terraform, CloudFormation, or similar 
Experience supporting enterprise or third-party applications in production environments 
Experience with application patching, upgrades, and lifecycle management, including maintaining systems at N‑1 
Experience using scripting or automation languages (Python, Bash, or similar) to support and extend automation workflows 
Hands-on experience supporting applications in AWS-based cloud environments, including core infrastructure services 
Knowledge of Incident, Problem, and Change Management practices (ITIL) 
Strong troubleshooting and problem-solving skills 

Preferred Qualifications 

Experience supporting third-party enterprise software (COTS) such as SAP, Oracle, Axway, Qlik 
Experience using Ansible in production environments 
Experience building or maintaining Ansible playbooks, roles, or reusable automation workflows 
Experience working with middleware, integration layers, or distributed systems 
Exposure to CI/CD pipelines and DevOps practices 
Experience with monitoring tools (Splunk, Dynatrace, CloudWatch) 
Experience with ServiceNow or similar ITSM tools