freseniusmedicalcare.com hiring for Senior Executive II
freseniusmedicalcare.com is hiring for the profile of Senior Executive II . Graduates are eligible to apply for this position. This profile is open for the location of Gurugram . Complete information about the hiring is mentioned below:
Job Overview
| Company Name | freseniusmedicalcare.com |
|---|---|
| Profile Hiring for | Senior Executive II |
| Role | Customer Service |
| Salary | As per Market Standards |
| Work Profile | Work From Office |
| Eligibility | Experienced Jobs |
| Location | Gurugram |
| Job Category | Customer Success, Service & Operations |
| Sub Category | Customer Success, Service & Operations - Other |
| Job ID | NX13703 |
- Ensure all customer enquiries, orders, service needs and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department.
- Ensure all customer enquiries, orders, service needs and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department.
- Accurately & timely entry of customer orders in SAP in accordance with established FME processes and policies.
- Equip with company’s products and services knowledge.
- Liaise with other functional department to ensure on time order fulfilment
- Provide timely & accurate stock status & feedback to Customers.
- Share appropriate Information related to order processing & order fulfilment to all Internal/External Customers.
- Ensure all service failure is recorded accurately into the Issue Management system. Work together with appropriate functional department to provide corrective and preventive action in a timely and efficient manner.
- Escalate all Product Complaints to the relevant people in the Quality organization.
- Ensure accurate SAP master data relating to order entry, such as customer master, pricing condition and customer material information record are well-maintain at all time.
- Ensure all customer service activities including documentation and record keeping, are conducted within the frame work of the FME of business conduct and applicable laws.
- Ensure Statutory Compliances are adhered to.
- Help in Statutory Audit.
- Proper e-filing & recordkeeping of all documents related to order processing.
MINIMUM REQUIREMENT
Education Level
Major/Field of Study
Bachelor’s Degree
Graduation
MINIMUM WORK EXPERIENCE
Experience
Experience Details
Minimum 3 years of experience
Should have at least 3 years of working experience in customer service; order processing, (O2C)
ESSENTIAL SKILLS AND ABILITIES
- Customer order process and SAP/ERP knowledge. – SD module
- Good communication skills with fluent in English
- Computer literate with good knowledge of using MS Excel
- Detail oriented, Hardworking, Process driven, Multi-tasking and work well under pressure
To apply for this job please visit freseniusmedicalcare.wd3.myworkdayjobs.com.
How to Apply for freseniusmedicalcare.com Recruitment
To apply for this job, interested candidates must follow the procedure outlined below:
Click Apply Here or Employer Contact Details. Both buttons will take you to the official application page after email verification.
1. Never pay any amount for getting a job. 2. Apply before the hiring closes or the employer stops accepting applications.
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