HCLTech is hiring for the profile of Sr Analyst . Graduates are eligible to apply for this position. This profile is open for the location of Delhi NCR . Complete information about the hiring is mentioned below:
Job Overview
| Company Name | HCLTech |
|---|---|
| Profile Hiring for | Sr Analyst |
| Salary | As per Market Standards |
| Work Profile | Work From Office |
| Eligibility | Fresher Jobs & Experienced Jobs |
| Location | Delhi NCR |
| Job Category | Customer Success, Service & Operations |
| Sub Category | Customer Success |
| Job ID | NX11783 |
Sr Analyst
Gautam Buddha Nagar, Uttar Pradesh
Job Summary
To independently troubleshoot/resolve assigned tickets and provide L1 remote desktop support in adherence to agreed SLA and quality standards of the company.
Key Responsibilities
1. To provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed SLA of ticket volume and time.
2. To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.
3. To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases.
4. To maintain high login Efficiency (Availability) for customers.
5. To update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists/route problems to 2nd and 3rd level IT support staff as the case be.
6. Work on value adding activities such Knowledge base update & self development.
Skill Requirements
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Other Requirements
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To apply for this job please visit careers.hcltech.com.
How to Apply for HCLTech Recruitment
To apply for this job, interested candidates must follow the procedure outlined below:
Click Apply Here or Employer Contact Details. Both buttons will take you to the official application page.
1. Never pay any amount for getting a job. 2. Apply before the hiring closes or the employer stops accepting applications.
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