HDFC Bank hiring for CUSTOMER CARE EXECUTIVE
HDFC Bank is hiring for the profile of CUSTOMER CARE EXECUTIVE . Graduates are eligible to apply for this position. This profile is open for the location of Bhubaneswar . Complete information about the hiring is mentioned below:
Job Overview
| Company Name | HDFC Bank |
|---|---|
| Profile Hiring for | CUSTOMER CARE EXECUTIVE |
| Role | Customer Service |
| Salary | As per Market Standards |
| Work Profile | Work From Office |
| Eligibility | Experienced Jobs |
| Location | Bhubaneswar |
| Job Category | Customer Success, Service & Operations |
| Sub Category | Customer Success, Service & Operations - Other |
| Job ID | NX14360 |
Job Title
Customer Care Executive
Business Unit
Retail Branch Banking
Reporting To
Teller Authorizer and Branch Head
Job Function and Role Type
Operations and Customer Service, Individual Contributor
Version No
2.0
Job Purpose
Ensure error-free operations and adherence to bank processes under the guidance of the Teller Authorizer and Branch Manager. Deliver superior customer service and cross-sell products to achieve branch profitability.
Key Responsibilities
Operations
Complete operational tasks efficiently and accurately.
Monitoring
Monitor processes and ensure compliance with bank standards.
Reporting
Prepare and submit required reports promptly.
Maintenance
Maintain records and ensure proper upkeep of systems and processes.
Customer Service
Manage lobby and queues for quality service. Resolve complaints within TATs, escalate as needed, and gather customer feedback. Ensure timely card loading and effective communication on complaint closures.
Sales
Identify and manage high transacting customers. Handle cash transactions, FX postings, gold sales, and prepaid cards. Act as custodian for teller box, cheque drop boxes, and vault. Ensure compliance with clearing, ATM, and large transaction processes. Monitor high-value accounts and transactions, file AML reports, and maintain suspense accounts. Submit CBDT schedules and ensure accurate record-keeping. Generate leads and cross-sell liability products, credit cards, gold bars, and Forex Plus cards.
Education:
Graduation/Post-Graduation.
Certifications:
IRDA for Life Insurance, POS for General Insurance, NISM V (A).
Key Competencies
Banking product knowledge, team management, planning and organizing, communication, awareness of banking regulations.
Major Stakeholders
Customers, Branch Banking Team, Operations, Insurance CAM, MF Fund Houses, HSL Personnel.
Skills
test
To apply for this job please visit hdfcbank.ripplehire.com.
How to Apply for HDFC Bank Recruitment
To apply for this job, interested candidates must follow the procedure outlined below:
Click Apply Here or Employer Contact Details. Both buttons will take you to the official application page after email verification.
1. Never pay any amount for getting a job. 2. Apply before the hiring closes or the employer stops accepting applications.
Explore More Jobs
More Customer Service Jobs
Explore current jobs matching the same or closely related role.
More Jobs From HDFC Bank
Explore other current openings from this company.
Nexpro247 shares job information for informational purposes only and is not affiliated with or endorsed by the companies mentioned unless explicitly stated. Job details may change without notice. Candidates should verify the vacancy, eligibility and application details on the employer's official website before applying. Nexpro247 does not charge candidates any fee for job applications.