HDFC Bank hiring for Virtual-COP RM – Fresher Jobs
HDFC Bank is hiring for the profile of Virtual-COP RM . Graduates are eligible to apply for this position. This profile is open for the location of Chandigarh . Complete information about the hiring is mentioned below:
Job Overview
| Company Name | HDFC Bank |
|---|---|
| Profile Hiring for | Virtual-COP RM |
| Role | Relationship Manager |
| Salary | As per Market Standards |
| Work Profile | Work From Office |
| Eligibility | Fresher Jobs |
| Location | Chandigarh |
| Job Category | BFSI, Investments & Trading |
| Sub Category | General Insurance |
| Job ID | NX15128 |
.docx_html_scope { font-family: ‘Cambria’, Calibri, Arial, sans-serif, Cambria !important; font-size: 11pt !important; }
.docx_html_scope p { margin-top: 0 !important; margin-bottom: 0 !important; overflow-wrap:anywhere !important; word-break: break-word !important; text-align: inherit !important; }
.docx_html_scope ul, .docx_html_scope ol { margin-top: 0 !important; margin-bottom: 12pt !important; padding-left: 24pt !important; }
.docx_html_scope li { margin-bottom: 6pt !important; overflow-wrap:anywhere !important; word-break: break-word !important; }
Job Title
Virtual-COP Relationship Manager
Business Unit
Classic on Phone (CoP)
Reporting To
Classic on Phone Team Manager
Job Function and Role Type
Relationship & Sales, Individual Role
Version No
1.0
Job Purpose
Engage regularly with customers as per the contact policy to provide a consistent and superior digital experience. Ensure customer needs are met through financial products while promoting digital banking and achieving scorecard targets.
Key Responsibilities
Customer Engagement
Engage with portfolio customers as per contact policy.
Resolve customer queries accurately and promote digital banking.
Profile customers to cross-sell bank products.
Control customer attrition and deepen relationships.
Achievement of Portfolio Parameters
Meet portfolio objectives and cross-sell products.
Drive sales across product segments like TPP, Assets, and Cards.
Track triggers to prevent fund outflows.
Generate income at the customer level.
Interaction Quality
Achieve defined quality benchmarks.
Capture call interactions accurately to aid relationship management.
Audit and Service Quality
Follow all systems and processes as per audit guidelines.
Submit financial transactions and requests accurately and on time.
Update customer interactions in CRM systems.
MIS – Reporting
Submit customer base reviews and reports as requested.
Education:
Graduate.
Certifications:
Basic Banking, Communication.
Key Competencies
Customer engagement, Sales acumen, Digital banking promotion, Relationship management, Compliance adherence.
Major Stakeholders
Customers, Classic on Phone Head, Unit Head, Region Head, Sales Managers.
To apply for this job please visit hdfcbank.ripplehire.com.
How to Apply for HDFC Bank Recruitment
To apply for this job, interested candidates must follow the procedure outlined below:
Click Apply Here or Employer Contact Details. Both buttons will take you to the official application page after email verification.
1. Never pay any amount for getting a job. 2. Apply before the hiring closes or the employer stops accepting applications.
Explore More Jobs
By Role
By Location & Experience
More Options
More Relationship Manager Jobs
Explore current jobs matching the same or closely related role.
More Jobs From HDFC Bank
Explore other current openings from this company.
Nexpro247 shares job information for informational purposes only and is not affiliated with or endorsed by the companies mentioned unless explicitly stated. Job details may change without notice. Candidates should verify the vacancy, eligibility and application details on the employer's official website before applying. Nexpro247 does not charge candidates any fee for job applications.