Niftel Communications is hiring for the profile of Customer Care Executive . Graduates are eligible to apply for this position. This profile is open for the location of Bengaluru . Complete information about the hiring is mentioned below:
Job Overview
| Company Name | Niftel Communications |
|---|---|
| Profile Hiring for | Customer Care Executive |
| Salary | As per Market Standards |
| Work Profile | Work From Office |
| Eligibility | Fresher Jobs & Experienced Jobs |
| Location | Bengaluru |
| Job Category | Customer Success, Service & Operations |
| Sub Category | Customer Success |
| Job ID | NX11708 |
Profile Summary
The Customer Service Representative is responsible for delivering excellent support to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience.
This role requires strong communication skills, empathy, and the ability to work effectively in a
fast-paced environment.
Key Responsibilities
Respond to customer inquiries via phone in a timely and professional manner.
Provide accurate information about products, services, and company policies.
Identify customer needs and offer appropriate solutions or alternatives.
Understand product or service issues and escalate complex cases as needed.
Maintain detailed and accurate records of customer interactions.
Follow up to ensure customer issues are resolved satisfactorily.
Collaborate with internal teams to address customer needs.
Meet performance metrics, including response time, satisfaction scores, and resolution rates.
Contribute to continuous improvement of customer service processes.
Qualifications
Minimum graduate associate or bachelors degree preferred.
Proven experience in customer service or a similar role.
Strong verbal and written communication skills.
Ability to multitask, prioritize, and manage time effectively.
Problem-solving and conflict-resolution skills.
Patience, empathy, and a customer-centric mindset.
Familiarity with CRM software and customer service tools is a plus.
Ability to work in rotational shifts or weekends
Shift & working hours ( WFO)
6 days working, 1 rotational week-off
Female : Any 9 hours between 7 am and to 8 pm
Male : Any 9 hours between 24*7 any 9 hours
Additional Benefits:
Tailored training programs
Transparent career growth paths
Supportive and collaborative work culture
Preferred candidate profile
Role: Chat Support
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Non Voice
How to Apply for Niftel Communications Recruitment
To apply for this job, interested candidates must follow the procedure outlined below:
Click Apply Here or Employer Contact Details to view the employer WhatsApp number for this hiring.
1. Never pay any amount for getting a job. 2. Apply before the hiring closes or the employer stops accepting applications.
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