Job Brief :

1. C&F
Operations

• Oversee day-to-day operations of C&F
  agents across the region to ensure compliance with company SOPs.
• Ensure inbound receipts, storage,
  dispatches, manpower deployment, and asset utilization are as per agreed
  SLAs.
• Drive productivity, cost control, and
  operational discipline at all C&F locations.
• Review and finalize C&F billing,
  validate claims, and ensure adherence to contractual terms.

2. Inventory
Management & Controls

• Maintain optimal inventory levels at
  C&Fs and redistribution points aligned with sales forecasts and plant
  supply plans.
• Monitor stock ageing, slow/non-moving
  inventory, damages, expiries, and obsolescence.
• Ensure 100% inventory accuracy through
  cycle counts and periodic physical stock audits.
• Investigate and close stock variances,
  shortages, and excesses with root cause analysis and corrective actions.

3. Order
Management & Customer Service

• Ensure order processing, allocation, and
  dispatch are executed within defined TATs.
• Coordinate with Sales, Planning, and
  C&Fs to manage order prioritization during peak demand.
• Track order fill rate, OTIF
  (On-Time-In-Full), delivery adherence, and resolve customer complaints.
• Drive service improvements through
  exception management and proactive communication.

4. Secondary
Transportation & Freight Negotiation

• Manage secondary freight operations from
  C&F to distributors/retailers.
• Lead transporter onboarding, lane
  finalization, and rate negotiations to optimize cost-to-serve.
• Monitor freight adherence, vehicle
  placement, turnaround time, and delivery performance.
• Control freight costs through route
  optimization, load consolidation, and productivity improvements.

5.
Compliance, Audits & Governance

• Ensure compliance with statutory,
  taxation, food safety, and internal control requirements.
• Conduct regular audits of C&Fs,
  transporters, and logistics processes.
• Close audit observations within
  timelines and implements preventive controls.
• Ensure adherence to company policies,
  safety norms, and risk management practices.

6. Supply
Network Design & Optimization

• Support regional supply network design
  including location, addition, consolidation, or rationalization of
  C&Fs and redistribution points based on volume growth, service
  requirements, and cost-to-serve analysis.
• Evaluate depot-to-market reach, delivery
  lead times, and freight economics to improve network efficiency and
  responsiveness.

• Lead end-to-end onboarding of new
  C&F agents, including site evaluation, commercial finalization, system
  readiness, and SOP deployment.
• Assess infrastructure adequacy
  (warehouse space, handling equipment, manpower, IT systems, safety norms)
  before onboarding.
• Ensure seamless transition during
  C&F changeovers, including inventory handover, transporter alignment,
  and customer communication.
• Train C&F teams on company
  processes, compliance requirements, inventory controls, and service
  standards.
• Periodically evaluate C&F
  performance and capability; recommend continuation, expansion, or
  replacement based on SLA adherence and audit outcomes.

7.
Performance Management & Reporting

• Track and publish regional logistics
  KPIs including:
  • Inventory accuracy &
    DOH
  • OTIF / service level
  • Secondary freight cost per
    case
  • C&F productivity &
    compliance
• Drive continuous improvement initiatives
  to improve service, cost, and control.