Job Description

Executes all accounting activity related to tracking and expediting accounts receivable

• Performs accurate and timely mailing of invoices to customers with recent activity, attaching pertinent back-up
• Posts payments received and reconciles theses payments to open invoices
• Follows up on all accounts in arrears
• Researches declined bank cards and other credit card charge backs for justification and validity

• Balances accounts receivable system to the general ledger on a routine basis

• Balances and adjusts all house accounts weekly

• Ensures transfers from guest ledger to city ledger are accurate and done in a timely fashion

• Assists in the preparation of month end reconciliation and in the final monthly closing of the accounts receivable system

Creates 100% guest satisfaction by providing Yes I Can! Genuine hospitality and by exceeding guests expectations

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologises with empathy, finds a solution and follows through when resolving guest problems
• Assumes the responsibility to notice when the guest is not satisfied and uses best judgement as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
• Performs other duties as required to provide Yes I Can! Genuine hospitality

• Copies, checks and distributes all city ledger accounts to appropriate debtors

• Liaises with Financial Controller regarding the status of new and existing debtor accounts

• Receipts and allocates payments from various sources i.e. cheque, credit card and direct transfer

• Maintains all necessary files and registers for accounts receivable

• Keeps relevant files in an ordered and retrievable system

• Performs any other duties or task as directed

• Maintains safety hazards by following all safety rules and procedures

• Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance

• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position

• Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

• At all times projects a favourable image of Hotel to the public

Focus on the Customer

Seeks to understand the guest, internal and external customers and meet and exceed the needs of both the customer and the company.

Foster Teamwork

Works well in a team environment and motivates team to sustain exceptional levels of performance.

Communicate Effectively

Clarify and provide information so that co-workers, customers and suppliers understand and can take action.

Attend to Detail

Ensure that work is accurate, thorough and to the highest standards.

Think Critically

Take a well-ordered, logical approach to: identifying hotel, market or inter-departmental issues; analysing problems; organising work and planing action.

Apply Professional, Product or Technical Expertise

Demonstrate the ability to apply technical, professional or product expertise to everyday hotel situations.

Take Responsibility

Demonstrate personal ownership of tasks and follow through to get the required results.