Sopra Steria hiring for Service Desk Junior Engineer-Service Support – Fresher Jobs
Sopra Steria is hiring for the profile of Service Desk Junior Engineer-Service Support . Graduates are eligible to apply for this position. This profile is open for the location of Noida . Complete information about the hiring is mentioned below:
Job Overview
| Company Name | Sopra Steria |
|---|---|
| Profile Hiring for | Service Desk Junior Engineer-Service Support |
| Role | IT Support - Other |
| Salary | As per Market Standards |
| Work Profile | Work From Office |
| Eligibility | Fresher Jobs & Experienced Jobs |
| Location | Noida |
| Job Category | IT & Information Security |
| Sub Category | IT Support |
| Job ID | NX14580 |
Company Description
About Sopra Steria
Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.
The world is how we shape it.
Job Description
Total Experience Expected: 00-01 years
- Provide L1 technical support to international users via phone, email, and chat.
- Troubleshoot issues related to Windows/OS, MS Office, hardware, printers, networks, VPN, and Active Directory.
- Log, categorize, prioritize, and track incidents using ServiceNow while meeting SLAs.
- Resolve issues using standard procedures and escalate complex issues to L2/L3 teams.
- Coordinate with technical teams and follow incidents through to resolution.
- Follow ITIL processes, security guidelines, and support procedures.
- Maintain accurate ticket documentation and provide clear user guidance.
- Handle multiple tickets effectively in a fast-paced, customer-focused environment.
Mandatory Skills
- Experience in L1 Service Desk / Help Desk Support.
- Strong knowledge of OS, MS Office, Active Directory, VPN, ServiceNow, hardware, and networking.
- Excellent verbal and written communication.
- Strong troubleshooting and problem-solving skills.
- Experience supporting international clients.
Additional Information (Travel & Shift, etc.)
- Willing to work from the office premises.
- Flexible & Open to work in 24*7 environment.
Qualifications
Any Stream Graduate
Additional Information
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
To apply for this job please visit jobs.smartrecruiters.com.
How to Apply for Sopra Steria Recruitment
To apply for this job, interested candidates must follow the procedure outlined below:
Click Apply Here or Employer Contact Details. Both buttons will take you to the official application page after email verification.
1. Never pay any amount for getting a job. 2. Apply before the hiring closes or the employer stops accepting applications.
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