Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Brief Summary of RoleParse resumes into in-house systems.Basic quality check for duplicates, typos, inconsistency.Apply appropriate function and industry codes.Clean up of duplicate person records. Key responsibilitiesCustomer related:Updating information accurately.Sending response on completionSkills Required:Detail Oriented, Pay attention to details.Good written and spoken communication skillPlanning / Organizing – Prioritizes and plans work activities and uses time efficiently.Able to prioritize amongst set of tasks available.Process related:Possess strong sense of accountability and responsibility towards work. Ability to pay attention to detail; Able to identify small details in big picture.Can communicate with peers and supervisor in an amiable manner Good written and verbal communications skills. Conveys Messages Clearly and concisely using appropriate vocabulary, grammar and tone.Is well organized and resourceful.Actively takes initiative for process and team development.People Related:Works effectively in a group and collaborates with the team effectively.Good written and verbal communications skills. Conveys Messages Clearly and concisely using appropriate vocabulary, grammar and tone.Reporting and documentation (e.g. logs, reports, etc.)Maintaining their own timesheets on excel on real time basis.Training and updating knowledge:Ability to identify the gaps in one’s own performance and seek for trainingsInteraction on daily basis(Team Leads, other agents, Customers, Quality team, New joinees, Rotational Shift (24*5)

Qualifications

Education Qualification:Graduate or above