The Team: The People & Culture team (hereby called P&C) supports the development and growth of talent by effectively implementing HR strategies in India, enhancing organizational effectiveness. The Global HR Shared Services (GSS) team, part of the People & Culture Operations domain, provides centralized HR operations support across global offices.

The Role:
We are looking for an experienced HR professional who possesses strong expertise in HR Operations, HR Systems, and Shared Services. The ideal candidate should have hands-on experience with Workday transactions, ServiceNow case management, and advanced Excel skills, making them adept at managing HR data, reporting, and process enhancements. This role is based in Navi Mumbai (Vashi) and reports to the Manager, Global HR Shared Services.

What We Need From You:

1-3 years of relevant experience in HR Operations, Shared Services, or Client/Customer Service roles.
Familiarity with AI-powered tools and technologies to enhance productivity, streamline HR processes, and support data-driven decision-making.
Proficiency in Workday transactions (hire-to-retire processes, employee data management, job requisitions, and workforce updates).
Experience with ServiceNow or similar case management systems for handling employee queries and HR requests.
Demonstrated ability to identify opportunities for process improvement through automation and AI, contributing to efficiency, accuracy, and an enhanced employee experience.
Strong Excel skills (basic & advanced formulas, VLOOKUP, Pivot Tables, Data Validation, Macros preferred) for HR reporting and data analysis.
Bachelor’s or master’s degree in HR, Business Administration, or a related field.
Excellent communication skills to interact with diverse global stakeholders.
Analytical and problem-solving mindset to identify and improve HR processes.
Ability to maintain high discretion and confidentiality when handling sensitive employee data.
Tech-savvy with experience using MS Office applications (Excel, Outlook, Teams, PowerPoint, Zoom).
What You Will Do:

HR Operations & Employee SupportManage and resolve employee queries related to policies and HR processes.
Process HR transactions in Workday (job requisitions, hiring, transfers, terminations, organizational changes, and data updates).
Maintain data accuracy and compliance through quality audits and governance.
Process Improvement & Case ManagementUtilize ServiceNow to track and resolve employee queries efficiently.
Identify and implement process automation and operational efficiencies.
Provide cross-functional support to HR Business Partners, Talent Management, and Total Rewards teams.
Data & ReportingCreate and manage HR reports using Excel (Pivot Tables, VLOOKUP, Advanced Formulas).
Generate monthly and quarterly dashboards for internal teams and leadership.
Collaborate with Legal, Compliance, and Finance teams for data-related requests.
HR Service Delivery & Project SupportContribute to centralizing and standardizing HR processes for better efficiency.
Support process transitions and ensure scalability of HR operations.