Company Summary

First American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE: FAF) family of companies. FAI is a proud member of the FORTUNE 500 companies and has been amongst the Fortune 100 Best Companies to Work For® list for eight consecutive years. First American Financial Corporation provides comprehensive title insurance, closing/settlement, property data and technology solutions. First American (India) creates quality solutions for its customers by combining software, back office, and knowledge processing operations to fulfill First American’s business requirements. Our priorities are our employees, customers, and shareholders – in that order. First American (India) has been ranked amongst India’s Best Companies To Work For™ 2023: Listed amongst the Top 100 by Great Place To Work® India, FAI is also certified Best Workplaces for Women and Workplace with Inclusive Practices. IT Services provides secure, fast, innovative and green infrastructure capabilities to meet evergrowing customer demand. Our teams thrive on building capabilities across areas of Cloud Migration, Dev Ops, Network and Information Security amongst others.

Job Summary

Job Responsibilities

The following duties and responsibilities represent the essential functions of the job. A staff member may be required to perform additional duties.

Education/Experience/Skills

Skills

• Perform daily system checks to ensure critical systems and services are operational
• Knowledge and usage of SolarWinds, Cisco Catalyst SD-WAN, Meraki, ThousandEyes or similar monitoring tools.
• Schedule flexibility with the ability to work non-standard business hours.
• A keen analytical and structured approach to problem-solving.
• Willingness to learn in a fast-paced environment.
• Use our ServiceNow tool to track workflow.
• Incident Detection and Response: respond to alerts and incidents reported by monitoring systems or other sources. 
• Troubleshooting and Resolution: investigate and resolve network issues, escalating complex problems to appropriate teams. 
• Communication and Escalation: communicate with relevant teams and stakeholders about incidents and their resolution. 
• Documentation: document all incidents, resolutions, and actions taken. 
• Incident Prioritization: prioritize incidents based on severity and impact.
• Strong troubleshooting and multitasking skills
• Strong communication skills, written and verbal
• SolarWinds, cisco tools experience highly preferred
• Putty/ SecureCRT commands line experience
• Knowledge with cisco SDWAN (Meraki, vManage,1000eyes) preferred
• Knowledge with cisco routers/switches/firewalls preferred
• Knowledge of basic usage of AI tools like Cisco AI assistant/Chat GPT/Copilot etc. for incident triage (preferred)
• Proven ability to work independently

•  Education/Training

• Minimum of Bachelor’s Degree in related field strongly preferred, or equivalent degree/work experience

•  Experience & Requirements

• 3-5 years’ experience in a similar role.
• CCNA preferred but not mandatory.

FAI is committed to create an environment that respects, supports and inspires all individuals. We do not discriminate on the basis of color, religion, sex, gender identity, sexual orientation and age. At FAI, we celebrate diversity and believe that an inclusive workforce benefits employees, the organization and our community. We are an Equal Opportunity Employer. For more information about our company and dedication to putting People First, check out