Concentrix hiring for Team Leader, Operations
Concentrix is hiring for the profile of Team Leader, Operations . Graduates are eligible to apply for this position. This profile is open for the location of Chennai . Complete information about the hiring is mentioned below:
Job Overview
| Company Name | Concentrix |
|---|---|
| Profile Hiring for | Team Leader, Operations |
| Role | Team Leader |
| Salary | As per Market Standards |
| Work Profile | Work From Office |
| Eligibility | Experienced Jobs |
| Location | Chennai |
| Job Category | Customer Success, Service & Operations |
| Sub Category | Customer Operations |
| Job ID | NX14612 |
Job Title:
Team Leader, Operations
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key Responsibilities:
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Lead Team Members, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation.
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Coach direct reports on their performance on a regular basis to ensure performance metrics are achieved.
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Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.
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Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations.
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Communicate expectations to employees and provide timely updates and changes.
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Provide subject matter expertise in handling escalated customer calls as needed.
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Manage team metrics and retention goals. Participate in discussions about reasons for attrition and root cause. Team with Site Leadership to develop actions to reduce attrition where possible.
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Provide feedback to team members on both call coaching and other daily performance and behavioral activities.
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Stay current on internal work processes, policies, and procedures. Attend required manager development training.
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Supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
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Complete shift-wide projects that aim to increase productivity, quality or other KPI.
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Promote the Company’s values through both behaviour and attitude, including being an advocate for your team members.
Educational Qualification: Bachelor’s degree
Disclaimer:-
‘Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.’
Location:
IND Chennai – Fortune Towers
Language Requirements:
Time Type:
Full time
To apply for this job please visit cnx.wd1.myworkdayjobs.com.
How to Apply for Concentrix Recruitment
To apply for this job, interested candidates must follow the procedure outlined below:
Click Apply Here or Employer Contact Details. Both buttons will take you to the official application page after email verification.
1. Never pay any amount for getting a job. 2. Apply before the hiring closes or the employer stops accepting applications.
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