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Join Telegram ChannelSutherland is hiring for the position of Associate & Sr Associate Profile. Graduates are eligible to apply for this position. This profile is open for the location of Mumbai. Complete information about the hiring is mentioned below :Company NameSutherlandProfile Hiring forAssociate / Sr AssociateSalaryAs Per Market StandardsWork ProfileWork from OfficeEligibilityFresher / ExperiencedLocationMumbaiLooking forDifferent Profile / Location - Click HereJob IDVJ0031Eligibility Criteria for Sutherland Recruitment DrivePosition: International Voice Process (Associate)Shift: Rotational Night ShiftsSalary:₹18k - ₹40k in-hand per month (Depending upon yrs of exp)(Freshers, experienced both can apply)Job Responsibilities:Handle inbound and outbound customer interactions across Telecom, Technology, Logistics, and Mortgage domains.Resolve customer queries related to services, technical issues, billing, orders, deliveries, refunds, and loan processes.Provide troubleshooting support and ensure timely issue resolution.Drive sales, cross-selling, upselling, and customer retention initiatives.Coordinate with internal teams for escalations and effective customer support.Maintain accurate customer records in CRM systems.Deliver exceptional customer service while meeting quality, productivity, sales, retention, and SLA targets.We will give you:A fast-paced, global...