Amazon is hiring for the profile of Program Manager I . Graduates are eligible to apply for this position. This profile is open for the location of Bengaluru . Complete information about the hiring is mentioned below:
Job Overview
| Company Name | Amazon |
|---|---|
| Profile Hiring for | Program Manager I |
| Salary | As per Market Standards |
| Work Profile | Work From Office |
| Eligibility | Experienced Jobs |
| Location | Bengaluru |
| Job Category | Program & Project Management |
| Sub Category | Other Program / Project Management |
| Job ID | NX12079 |
The Manager – I, VRET Disputes Management will lead the Disputes Management for sellers, handling thousands of monthly dispute cases. This is a people manager role leading a team of 6 associates, responsible for validating vendor dispute claims, maintaining SLA performance, and ensuring financial accuracy through coordination with FinOps and TSP.
The role requires deep understanding of VRET processes, financial reconciliation mechanisms, and strong stakeholder management across multiple business, operations, and finance teams. The incumbent will drive process accuracy, efficiency, and scalability through data analysis, continuous improvement, and mechanisms to reduce recurring disputes.
Key job responsibilities
Lead day-to-day operations for vendor dispute validation and resolution, ensuring adherence to SLAs and audit standards.
Act as process owner for dispute handling — including SCS contract settings, USI vs UHI treatment, FRACS vs pickup orders, and AMXL/Core/EFP distinctions.
Manage and coach a team of associates; drive performance through goal setting, quality reviews, and skill development.
Partner with FinOps and FAAS to review and approve reimbursement recommendations.
Track and publish monthly metrics on payouts, accruals, provisions, and reconciliations.
Retrieve and analyze data from multiple sources to identify root causes and recommend process improvements.
Manage stakeholder relationships across Business (Category, SIMS, AM, Seller, Vendor, Re-commerce), Operations (FC Ops, ACES, NOC, AMXL, Linehaul), and Finance (Ops Finance, FinOps, FAAS).
Build mechanisms and dashboards to reduce reopen rates, improve dispute resolution accuracy, and enhance vendor experience.
About the team
The Removals Supply Chain organization enables smooth and defect-free reverse logistics for sellers and vendors by ensuring timely, accurate, and auditable removal processes. The Disputes Management vertical supports vendors in reconciling and resolving financial claims arising from returns and removals, partnering closely with FinOps, Supply Chain, and Business teams to protect seller experience and Amazon P&L.
Basic Qualifications
– 1+ years of employee and performance management experience
– Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
– Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
Preferred Qualifications
– 1+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
To apply for this job please visit account.amazon.jobs.
How to Apply for Amazon Recruitment
To apply for this job, interested candidates must follow the procedure outlined below:
Click Apply Here or Employer Contact Details. Both buttons will take you to the official application page.
1. Never pay any amount for getting a job. 2. Apply before the hiring closes or the employer stops accepting applications.
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