Concentrix is hiring for the profile of Quality Analyst . Graduates are eligible to apply for this position. This profile is open for the location of Mumbai . Complete information about the hiring is mentioned below:
Job Overview
| Company Name | Concentrix |
|---|---|
| Profile Hiring for | Quality Analyst |
| Salary | As per Market Standards |
| Work Profile | Work From Office |
| Eligibility | Fresher Jobs & Experienced Jobs |
| Location | Mumbai |
| Job Category | Customer Success, Service & Operations |
| Sub Category | Customer Success |
| Job ID | NX11682 |
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Your key priorities and responsibilities include:
· · High-performance delivery on all quality parameters.
· · Audit transactions on Product/process and other required parameters.
· · Conduct audits and feedback for the targeted population with the objective of improving scores.
· · Effective Planning and Prioritization to drive performance.
· · Effectively share knowledge through timely closure of all client/quality updates.
· · Drive Continuous Improvement in the team along with metrics improvement.
· · Customer/Client Interactions.
· · Data Collection and Analysis.
· · Data analysis and making designated reports/decks.
· · Participate in calibrations to ensure consistent scoring & feedback delivery approach.
· · Make recommendations and drive improvement.
· · Provide mentorship to new hires.
· · Reduce learning curve and help enhance product/process knowledge of new joinees.
· · Ensure that internal policies, procedures, and compliance regulations are being followed.
· · By using knowledge of process, proactively identify areas of concern and highlight to relevant stakeholders.
· · Prepare TNA, publish and execute for 100% closure.
· · Real Time Support (Production/Live Support) on the floor as per the business requirement.
Essential Skills / Expertise required: –
· · Experience in customer care(voice) – Hospital Business Desired
· · Must have the ability to work under pressure.
· · Understanding of Audit & Coaching process.
· · Excellent writing and comprehension skills.
· · Ability to observe, analyse and give constructive feedback.
· · Presentation, Feedback & Coaching skills.
· · Hands on experience on MS-Office; preferably on MS-Excel, Power Point.
· · Effective problem-solving skills.
· · Highly energetic & enthusiastic.
· · Interpersonal skills and Teamwork
· · Analytical Skills / Quantitative skills
· · Process orientation & structured thinking.
To apply for this job please visit jobs.concentrix.com.
How to Apply for Concentrix Recruitment
To apply for this job, interested candidates must follow the procedure outlined below:
Click Apply Here or Employer Contact Details. Both buttons will take you to the official application page.
1. Never pay any amount for getting a job. 2. Apply before the hiring closes or the employer stops accepting applications.
Explore More Jobs
By Location & Experience
More Options
Similar Jobs
Explore other jobs that may match your profile.
More Jobs From Concentrix
Explore other current openings from this company.
Nexpro247 shares job information for informational purposes only and is not affiliated with or endorsed by the companies mentioned unless explicitly stated. Job details may change without notice. Candidates should verify the vacancy, eligibility and application details on the employer's official website before applying. Nexpro247 does not charge candidates any fee for job applications.