Company Description

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL – Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.   

Job Description

Operational Excellence:

• Oversee day-to-day operations of the spa, including staff management, guest services, and facility maintenance.
• Ensure the spa meets and exceeds quality standards, adhering to Fairmont’s policies and procedures.
• Assist in developing and implementing spa protocols, ensuring all services and treatments are delivered to the highest standards.

Guest Experience:

• Foster a warm, welcoming environment for guests, providing personalized service and addressing any concerns or special requests.
• Assist in creating and maintaining a unique and memorable spa experience, tailored to individual guest needs.

Staff Management:

• Support in recruiting, training, and supervising spa staff, ensuring they are well-equipped to deliver exceptional services.
• Conduct performance evaluations, provide constructive feedback, and develop training programs to enhance team skills and knowledge.

Wellness & Longevity Focus:

• Promote and integrate wellness and longevity practices into the spa’s offerings, ensuring alignment with the latest industry trends and best practices.
• Collaborate with wellness practitioners to develop new treatments and programs that reflect the spa’s commitment to holistic well-being.

Financial Management:

• Assist in managing the spa’s budget, including forecasting, revenue tracking, and expense control.
• Monitor and analyze spa performance metrics, implementing strategies to enhance profitability and guest satisfaction.

Marketing & Promotion:

• Contribute to the development and execution of marketing and promotional strategies to attract and retain guests.
• Help manage the spa’s online presence and social media channels, engaging with potential guests and promoting spa services.

Compliance & Safety:

• Ensure compliance with health and safety regulations, maintaining a clean and safe environment for both guests and staff.
• Monitor and manage inventory, ensuring the availability and quality of spa products and equipment.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum of 3-5 years of experience in spa management or a similar role, with a focus on wellness and luxury services.
• Proven leadership skills with experience in managing and developing a team.
• Strong understanding of wellness trends, spa treatments, and longevity practices.
• Excellent communication and interpersonal skills, with the ability to build relationships and foster a positive team environment.
• Exceptional organizational and multitasking abilities, with a keen eye for detail.
• Proficiency in spa management software and Microsoft Office Suite.
• Ability to work flexible hours, including weekends and holidays as needed.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.